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HI,
We are invoicing Sales order for SERVICE only and in the Fulfillment status columns, it is populated as Invoices but for another SO lines it is showing Unknown.Note the 1st line and the last line are the same item.Since it is not a finished good, how come this status is shown with different value.
Thank you !
Hi Kamel,
The field is related to the commerce/retail functionality. The status is maintained by logic related to retail. I do see a fast tab called 'Contract start date'. Do you have customizations or a partner solution installed in this environment?
Hi André Arnaud,
Thank you for your prompt response on the weekend.
Yes we have a customization for the subscription order (Binary Stream) but it is disabled, not activate yet. I added a print screen.
since it is not applied to services and we have no fulfillment policy (AR parameters) created. At least, i was expected the fulfillment status on the SO lines would be always unknown, but it this case it is invoices for some lines and unknown for others, means, there is a logic activated somewhere.
Thank you !kamel.
Like you, I have the understanding that it should be 'unknown' when there is no fulfillment policy. I performed a quick meta data search and used cross references, but could only find logic related to retail. It is a field in a separate retail related table linked to the sales order line.
Can you check (probably ask your partner) if there is additional logic created which could set the values of the fields in your environment?
I will do.
Thank you so much !
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