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Marketing form fields automatically fill

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Posted on by Luca-V6

Hi,

i'm making some trials to implement new Marketing form on Web Marketing page

When i connect to marketing website and begin o fill the fields, I see that into the fielda i can see the value filled in previous trials.

The question is that when I submited the form, the system create the email but don't deliver it to the contact because the mailbox 'is already present'.

I believe that the webpage maintain in cash the previous mailbox and block it as duplicate

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cloflyMao 25,210 on at

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RE: Marketing form fields automatically fill

Hi Luca,

If a contact was created previously and if we submit the marketing form with same mailbox, then fields information will be only used to update the corresponding record.

The merchandise is called "Contact and Lead matching strategies":

https://docs.microsoft.com/en-us/dynamics365/marketing/marketing-forms#settings-on-the-summary-tab

It seems that you were using customer journey to send email to test contact, if so, the behavior you described is as expected, because CJ will only process each contact once.

Regards,

Clofly

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Luca-V6 52 on at

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RE: Marketing form fields automatically fill

Hi Clofly,

yey i know matching strategies future, and i don't modify the setup native.

I'm using the same mailbox for testing in the past days, and never emails were blocked from the System.

I had always cure to delete Lead and contact related to the same mailbox so there weren't any duplcate into the lists.

Then I have always cure to access in hide mode to web page (chrome) and clean the cash sometimes.

Repeat, that in the past days there weren't any problems and I could re-use the same mailbox for the testing

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cloflyMao 25,210 on at

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RE: Marketing form fields automatically fill

Hi Luca,

You could check the exact reason that why the email was blocked in Marketing email > Insights > Delivery > Delivery details/Results by domain.

Regards,

Clofly

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Luca-V6 52 on at

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RE: Marketing form fields automatically fill

Yes absloutely,

Duplicated is the reason (I believed was clear as i mentioned in the previous email)

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cloflyMao 25,210 on at

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RE: Marketing form fields automatically fill

Hi Luca,

Duplicate recipient address means that the journey already sent the message to this email address. You probably have more than one contact record with the same email address.

https://docs.microsoft.com/en-us/dynamics365/marketing/insights#blocked-emails

In other word, only one contact is able to receive marketing email when there are contacts who have same mailbox.

You could search for whether there are contacts with duplicate mailbox by using Advanced Find.(The funnel icon at top right of navigation bar.)

Regards,

Clofly

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Luca-V6 52 on at

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RE: Marketing form fields automatically fill

As I said previously, i haven't any contact with the same mailbox because i delete the emailbox related to the contact before to start the CJ.

I noted that when I link to Marketing Page, inside the Marketing Form I see the list of name and email previously filled, inside the fields.

Then if I want to fill the email field with my testing mailbox, i found it into the list.

I shouldn't want that the webmail remember my previously access then block the email.

But I don't have any duplicated contact (better mailbox duplicated related to contacts) in my databases

I confirm, the error is Duplicate Recipient Mailbox

But I checked again and I haven't any Contact with that mailbox.

May be that also if I removed the mailbox from the previous contacts, the System keep it in the cash and recognized it as duplicate?

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cloflyMao 25,210 on at

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RE: Marketing form fields automatically fill

Hi Lukas,

Could you let me know what filter criteria you applied to the segment? And it would be helpful if you could also share detailed steps of your previous trials.

Additionally, could the contact with duplicate "mailbox" (in your second screenshot) still receive marketing if you create a simple segment for the recipient?

(Or deleting the current record and creating a new one with same "duplicate" mailbox.)

Regards,

Clofly

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Luca-V6 52 on at

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RE: Marketing form fields automatically fill

Hi Clofl,

the CJ i developed is formed by this components:

- one Marketing form type Landing page where the lead can register and fill their dates

-one Marketing page where the Marketing form is linked

-one Marketing email (type welcome) where the Marketing Page is Linked

-Then I create a CJ that start with the Marketing Page tile and follow with a Welcome email tile

For make my test, I use the Marketing page url and fill the marketing form inside as a new lead. Then I send the marketing form.

At this moment, the system create both Lead and Contact (I set this option) and send welcome email.

But the welcome email is not delivered to the recipient but is blocked because the error is 'mailbox duplicated'.

I can add that in my enviroment DEV, i haven't deleted the.contact (or led) records who have assigned my test mailbox, but simply have changed it (example, if i used 10 times mailbox test@yahoo.it for 10 contacts, I have changed all the mailboxes before to make the new test with the same mailbox, but not removed the contacts file).

May be also if i changed the mailboxes, the system have stored the old mailbox and recognize it?

I could make a new trial changing both elements,

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cloflyMao 25,210 on at

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RE: Marketing form fields automatically fill

Hi Luca,

You could refer to what I did and test again:

1. Instead of marketing page, I created a segment to query contacts who had submitted the landing page type form.

2. Similarly, I also allow the form to be pre-filled. And my test contact opened the landing page via the link of marketing email.

3. Welcome email can be delivered to all newly created contacts.

In theory, if summitted mailbox is different to the old, then system will always create new contacts and not recognize or store information.

Regards,

Clofly

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Luca-V6 52 on at

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RE: Marketing form fields automatically fill

Is looks like the Web provider blocked the Message email inbound if they traced a certain number of emails sent to the same mail address

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