Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Unified Service Desk
Microsoft Dynamics CRM (Archived)

Unified Service Desk

(0) ShareShare
ReportReport
Posted on by Community Member Microsoft Employee

Hello,

I have a problem with my configuration of the USD. I have followed a training of Neil Parkhurst on Youtube. I configured the USD exactly as he described, but i am getting some errors with my sessions.

When i click on a record from a view, the session opens and the record is been shown, so far so good.

Error1

However, as the record is being opened, a extra screen pops up saying: This page cannot be displayed. The URL of this screen is: http://event/?eventname=usdrawdataload&dataloadstate=1&turboform=true. If i look at the debugger, i can see that there a two problems: with Expander Left Splitter Collapse and Expander Right Panel Collapse. Anybody know how to fix this?

Error2

  • The account's name does not show up in the Account Tab, it stays: Account
  • The session's name does not change. It stays: New session
  • An overview of the account is not being shown

I don't know if the bulletpoints of the second error are caused by the first error. Does anyone have a suggestion on how to fix this?

Thanks a lot!

Best regards,

Arne Bok

*This post is locked for comments

  • yosra.walid Profile Picture
    yosra.walid on at
    RE: Unified Service Desk

    Thank you for your answer , i disabled the protected mode for Intranet in IE and i added the URL 

    1) http://event

    2) http://close

    3) http://uii

    and always i have the same problem,

    When i select Account bouton to display the list of account, an window of connexion appear to connect to crm

    each time i must type my password

    Thank you for your help

  • Suggested answer
    Neil Parkhurst Profile Picture
    Neil Parkhurst 10,727 User Group Leader on at
    RE: Unified Service Desk

    FYI: Protected mode needs to be disabled (not selected) when using IE Process and Unified Service Desk.

  • yosra.walid Profile Picture
    yosra.walid on at
    RE: Unified Service Desk

    i have the same problem and the intranat securt of IE and have the procted mode on and i added the trusted site 

  • Suggested answer
    Neil Parkhurst Profile Picture
    Neil Parkhurst 10,727 User Group Leader on at
    RE: Unified Service Desk

    Hi Arne

    Glad to see you are following my training.

    The problem you describe is connected with IE settings and protected mode. It is a common problem but can be easily fixed.

    This blog post from Microsoft should show you the answer ...

    blogs.msdn.microsoft.com/.../ie-process-mode-gives-httpevent-popup

    Thanks

    Neil.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Congratulations 2024 Spotlight Honorees

Kudos to all of our 2024 community stars! 🎉

Meet the Top 10 leaders for December

Congratulations to our December super stars! 🥳

Start Your Super User Journey

Join the ranks of our community heros! 🦹

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,711 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,458 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans