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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Service Level Agreement
Microsoft Dynamics CRM (Archived)

Service Level Agreement

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Posted on by Community Member Microsoft Employee

Hi,

I have a service level agreement defined for my opportunity entity which is applicable on created on and it is the default one.

I want to apply another SLA on the Est Close Date.

The problem is after creating it , how do I fire it up manually.

Thanks,

Vineet

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Service Level Agreement

    Got it. I need to update the SLA parameter in the opportunity to manually fire another SLA

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