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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / workflow or power auto...
Microsoft Dynamics 365 | Integration, Dataverse...
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workflow or power automate for sending out emails?

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Posted on by bp3378 190

I have a model driven app and i have a form that the requestor fills out, and there are 3 permission levels.  And for each level, I want an email sent to the approver.  Is it better to create these emails via workflow or with power automate (modern flow) and why?  Thanks. 

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  • Suggested answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at

    Hello,

    Few things why I would recommend using Power Automate over Workflows:

    1. Workflows are leftover from the ancient infrastructure of automation and eventually those will go away. So it's safer to use Power Automate for that purpose.

    2. In order to send emails from Dynamics it would be required for you to configure Server-to-Server integration between Dynamics and Exchange and keep it running (and sometimes it's not stable from my memory). In Power Automate you will have to configure the connection to Exchange or use Send Email and use built-in delivery system.

  • Suggested answer
    bp3378 Profile Picture
    bp3378 190 on at

    Thanks will go with power automate

  • Suggested answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at

    Hello,

    If my reply (or replies) answers your question take a minute and verify the answer. You can do it by clicking "Yes" at the top of the reply (or replies) under the label "Does this answer your question?"

  • pratyush369 Profile Picture
    pratyush369 30 on at

    I would suggest powerautomate flows for this, you can specify send as another user or use a single user to send emails.

    The whole exchange setup between different environments is troublesome, sometime email wouldn't send out just because that specific User's mailbox is not enabled.

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