Import data from XML spreadsheet causing mapping issues not able to resolve

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Posted on by DebbieAG

Hi all, I am having issues with importing from a template into Dynamics 365 sales enterprise.

I have tried multiple times to import data from a lead excel template and get the same error that a field is not mapping correctly and when I choose ignore I get this message "The XML passed to the platform is not well-formed XML." I also cannot see what field/column is not mapping correctly.

Is this a new issue, as I have imported from a template in the past with no issues?

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Microsoft Dynamics CRM

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Tom_Gioielli 2,995 Super User 2026 Season 1 on at

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Are you working from an old template maybe, and something in your table has changed? Try going into Advanced Settings > Data Management > Download template for grab a new one.

Otherwise, do other imports work for you? When did this one start failing? Are you able to import data from your own spreadsheet doing manual mapping successfully?

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DebbieAG 40 on at

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Hi Tom, yes I have downloaded a new template and populated the data. Since it is a lead, there are few required fields on that form. It keeps saying a field is not mapped, but it does not identify which field is not mapped. I said ignore,, and it does nothing. No attempts to import anything so there are no successes or failures?

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