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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / On Premises Installati...
Microsoft Dynamics CRM (Archived)

On Premises Installation Error

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Posted on by Sérgio Bruno Pedro 60

Hi,

I'm trying to install MS CRM 2015 on a test server without Internet access and I keep getting an error on the installer regarding the Visual C++ Redistributable 12.

I've checked and it is properly installed on the Server.

The server is a Windows Server 2012 R2 Standard Edition and the error is:

-----------------------------------------------------------------------------------------------------------------------

08:30:06| Info| CIsVcRedist12Installed=0
08:30:06| Info| Installing VCRedist 12 with version 12.0.21005
08:30:06| Info| Get the job key value BITSLocalTempDir as from the registry.

08:30:06| Info| Checking whether installer vcredist_x64*.exe is locally available
08:30:06| Info| Local package for Microsoft Visual C++ Runtime not found
08:30:06| Info| Failed to find the Visual C++ runtime installation file VcRedist\vcredist_x86.exe.
08:30:06| Info| FWLink defined for Microsoft Visual C++ Runtime: http://go.microsoft.com/fwlink/?LinkId=402059&clcid=0x409
08:30:06| Info| CIsVcRedist10Installed=1
08:30:07| Info| VCRedist 10 SP1 with version 10.0.40219 is already installed
08:30:07| Info| Initializing COM.
08:30:07| Info| Initialized COM.
08:30:07| Info| Requesting download of Microsoft Visual C++ Runtime installer from http://go.microsoft.com/fwlink/?LinkId=402059&clcid=0x409.
08:30:08| Error| Microsoft Visual C++ Runtime did not download successfully. To try again, ensure your internet connection is working, then try again.
08:30:08| Error| hr=0xc0040202
08:30:08| Error| Download of one or more missing prerequisite components failed. Ensure your internet connection is working, then try again. (checkbase.cpp:CCheckBase::DoActionImp:213).
08:30:08| Info| Uninitializing COM.
08:30:08| Info| Uninitialized COM.
08:30:08| Info| Uninitializing COM.
08:30:08| Info| Uninitialized COM.
08:35:40| Info| Waiting for PrereqCheck to be signaled
08:35:41| Error| Download of one or more missing prerequisite components failed. Ensure your internet connection is working, then try again., Error, OK
08:35:41| Info| InputResult: OK
08:35:50| Info| Are you sure you want to cancel Setup?, Question, Yes|No
08:35:50| Info| InputResult: Yes
08:35:50| Error| EXCEPTION_ACCESS_VIOLATION (checkbase.cpp:CCheckBase::DoCleanup:357).
08:35:52| Error| EXCEPTION_ACCESS_VIOLATION, Error, OK

--------------------------------------------------------------------------------------------------------------------

I've re-installed VCRedist and it didn't work. The version of the installed VCRedist matches the on that the installer is trying to look up.

The error occurs after I accept the terms and conditions and the installer checks the software requirements.

Does anyone had problems with this?

Thanks in advance

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  • Suggested answer
    Ni3 Profile Picture
    Ni3 10 on at
    RE: On Premises Installation Error

    Hi Sérgio,

    I have faced the same issue, may be CRM set up unable to recognize or need a specific things at specific location.

     

    Have a Internet Access to your server it will Fix the resolution as happend in my case.

     

  • Sérgio Bruno Pedro Profile Picture
    Sérgio Bruno Pedro 60 on at
    RE: On Premises Installation Error

    Hi,

    thanks for the reply, but due to security reasons that is not an option.

    Could I pass the VCRedist installer local location into the CRM installer?

    thanks

  • Verified answer
    Ragnar Hilmarsson Profile Picture
    Ragnar Hilmarsson 3,427 on at
    RE: On Premises Installation Error

    Hi Sergio

    Look at this here:

    blogs.msdn.com/.../how-to-install-microsoft-dynamics-crm-2011-without-an-internet-connection.aspx

  • Sérgio Bruno Pedro Profile Picture
    Sérgio Bruno Pedro 60 on at
    RE: On Premises Installation Error

    Thanks a lot.

    I had tried to create the folder structure, but not to create the VCRedist folder in the root.

  • Verified answer
    David DJOUBOUI Profile Picture
    David DJOUBOUI 35 on at
    RE: On Premises Installation Error

    I had the same problem and solved it by creating the VCRedist (containing the downloaded package) folder in the CRM Install package root folder, not under redist folder as it was the case with previous CRM version.

  • megha18 Profile Picture
    megha18 522 on at
    RE: On Premises Installation Error

    Hi, did u get any solution for this??

  • ISMAIL TUTUMLUER Profile Picture
    ISMAIL TUTUMLUER 399 on at
    RE: On Premises Installation Error

    You can create the Redist folder structure and also create the subfolders(VCRedist,VCRedist9SP1) under the Redist folder.

    Under VCRedist folder put these files

    Microsoft Visual C++ Redistributable (64-bit)

    vcredist_x64.exe

    Microsoft Visual C++ Redistributable (32-bit)

    vcredist_x86.exe

    Under VCRedist9SP1 folder, put these files

    Microsoft Visual C++ Redistributable SP 1 (64-bit)

    vcredist_x64.exe

    Microsoft Visual C++ Redistributable SP 1 (32-bit)

    vcredist_x86.exe

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