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Hi,
I want to integrate Twilio Flex with Crm on premise. Please let me know if you have implemented such a solution.
Regards,
Ujjwal
*This post is locked for comments
Hi UjjwalDev,
You might find this video helpful.
Hi Ujjwal,
Based on the feature supported by both CRM and CTI, AMC Technology has come up with a solution to integrate Twilio Flex into CRM. If you are interested in further details please feel free to reach us www.amctechnology.com
Best Regards,
Vamshi Suddapalli
Hi All,
We have now successfully integrated Twilio Flex into Dynamics 365 for a client which supports;
+ Single sign-on of Flex with Dynamics using Azure AD
+ The Twilio Flex user interface embedded into the Dynamics unified application screens
+ 100% WebRTC call delivery, no need for softphone installations on agents workstation.
+ Screen pop of contacts and search for inbound calls, chats etc..
+ Click to dial from Dynamics applications screens.
+ A framework for outbound preview dialing of dynamics contacts using Twilio Task Router
+ Native integration requires no third party products, solutions, or licenses.
Please find more information, more screenshots, and contact information on the link below.
www.winckless.com/twilio_flex_dynamics_365.html
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