credit card batches randomly switching back to old processor

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Posted on by Janea

We have had Microsoft Dynamics RMS 2.0 since 2008 in our retail shop. We process credit card transactions on it. I switched credit card processing services/merchant provdiers back in July. In reviewing our statments, I have discovered that some days have randomly been processing with our previous provdier and then suddenly our current provider is back online. My current merchant services provider has double checked that our set up is correct. We cannot get to the bottom of why we are randomly switching back to the old processor.

Thanks!

-JRB

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RON LIME 245 on at

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Re: credit card batches randomly switching back to old processor

Start->Microsoft Dynamics RMS->Store Operations Administrator

Once in choose File->Configuration.

Compare your 2 registers (EDC Tab and any enabled buttons on that tab). I suspect that the one you use 'most of the time' is set to the provider information you want and the other register is still on the old provider. If so, just change the values on the 'bad' system to match, then exit/restart POS and you should be OK.
Janea 40 on at

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Re: credit card batches randomly switching back to old processor

Ron, Thanks for your response! I did not set up the system, so I am unsure if the Administrator was also configured. I know the new POS provider came out and set up everything. Is there perhaps a link or guide to this process that you know of that I might reference? Thanks so much!

Also, we have only one register in full operation. We have a second register, but it is turned off most of the time.

-Janea
RON LIME 245 on at

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Re: credit card batches randomly switching back to old processor

Did you use Administrator to configure the new provider at all terminals and backoffice workstations? I believe that config is stored locally, not in the database. Can you match up the sales at the old provider to a certain register?