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I am trying to post invoice after submit the invoice, but this infolog pops up. Can someone help me to fix this? Thank you before
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According to the infolog, the reviewer must approve the invoice before it can be posted.
Where I can assign a user to review the invoice?
Actually, i had made a user to approve the invoice at the basic settings in the invoice workflow. But, It still pops the same thing.
How to solve this?
Hi,
You typically get this kind of error when a workflow approval workflow is setup and people try to post the invoice without sending the invoice through the workflow; they just press the post button.
After entering the invoice can you send it through the ordinary workflow by submitting it into the workflow?
Once the workflow is completed and provided that all approvals are made you should be able to post the invoice.
Best regards,
Ludwig
Hi Ludwig,
I've been sending the invoice through the workflow. I click the yellow "Submit" button.
Then, I try to post it, but the infolog comes out.
I don't know how to review the invoice until it complete or I don't know how to approve the invoice because I did not get any notification.
Thank you
It might be the case that the workflow process steps are not completed.
Can you check the workflow history by selecting the respective button in the same form where you submitted the workflow?
What tasks and assignments do you see?
Here is the screenshot.
What's next?
The workflow does not seem running. I cannot see any action/work item created.
Can you check whether you workflow related batch jobs are running.
They are required to create the work items, assign the approval tasks, etc.
As long as they do not run, your invoice will always remain in this pending status.
Probably talk with your system admins. If the workflows are not running they should be able to start them.
Can you give an example of how it should be? I mean is an example of workflow history look like.
Then, how to check whether my workflow related batch job are running?
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