Deactivated record is reactivating after opening

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Posted on by Ryan Maclean

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Hi guys,

I have a really odd situation. When I deactivate a record in a custom entity, then open the record again to view it, it reactivates. I'm at a loss to work out what is causing this to happen, and there are no field changes or workflows or running that may cause it.

The only thing I can think that might be causing it is a javascript library on the form that is used to show/hide a tab, see below:

function ShowHideFollowUp(){

var followup = Xrm.Page.getAttribute("hr_followuprequired").getValue();

if(followup != null){

if(followup == 1){

Xrm.Page.ui.tabs.get("Follow-up_TAB").setVisible(true);

}

else{

Xrm.Page.ui.tabs.get("Follow-up_TAB").setVisible(false);

}

}else

{

Xrm.Page.ui.tabs.get("Follow-up_TAB").setVisible(false);

}

This function triggered on form load, could this be causing the issue? If so, how can I fix it? If not, has anyone got any other advice?

Thanks,

Ryan

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Alex Fun Wei Jie 33,628 on at

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Hi,

how about plugin? have you check that?

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antc 2,909 on at

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What do you see in advanced find prior to opening back up.

Check any background process and enable audit.

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Abby Kong 6 on at

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I don't think this script wouldn cause that.

When you open up the form again, does it show if there is any unsaved change?

Do you have any plugin on this entity?

Also, if you have audit history turned on for this entity. It might be a good place to check when the record is activated again and by which user.

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Ryan Maclean 3,070 on at

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hey guys,

thanks for your responses. There are no plugins registered on this entity, and there are no background workflows which would reactivate the record.

I have enabled audit history, however it just shows that the active user has reactivated the record. I'm pretty stumped as to what is causing this problem

Ryan

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antc 2,909 on at

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What does advanced find show as the status of a deactivated record before being reopened?

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Ryan Maclean 3,070 on at

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The record is shown as inactive, then when it is opened after a few seconds it activates

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antc 2,909 on at

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Is Status Reason normal or does it have added options for either state?

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Ryan Maclean 3,070 on at

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The status reason has 1 option for Active, and 3 options for inactive. I've tried all 3 options and the same thing happens

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Alex Fun Wei Jie 33,628 on at

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Hi,

do you have any js associated with the ribbon button?

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Arpit Shrivastava 7,518 User Group Leader on at

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It might be possible that plugins, workflows and Web API running on other entities are the culprit of this behaviour.

Could you please deactivate all your custom plugins and workflows from your CRM instance and try?

Thanks

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