I want to create an automated customer journey which will send out an email containing a survey link. I can create the segment for the survey audience (to be sent to customer day after travel). In order to prevent over surveying I want to create a suppression segment which will prevent customers who have travelled more than once in a 60 day period from receiving the survey email each time they travel. I know how to add a static suppression segment to a customer journey. How do I create a dynamic suppression segment?
You are welcome! Glad we could help.
I emailed the help email you included in your reply and have been provided with some instructions using Power Automate so will try this.
Thanks for your help.
@Poppy10 - did any of those suggestions help? what was your option? If you'd like you can reach out to CIHelp@microsoft.com as well.
The simpler solution could just be to add a scheduler tile to the customer that waits until the 30/60 day period is up and only then triggers the next survey email when the "travel" event happens (using the "record updated" tile)
Try adding survey respondents to a suppression segment and introduce some expiration logic on the contacts ‘membership’ of that segment. Not sure if there is a ‘days in segment’ counter out of the box. Please check.
I am sending the survey out via an automated customer journey in the Microsoft Dynamics Marketing app. The email that is being sent out contains a link to the survey. It is an ongoing campaign and I want to prevent over surveying frequent travellers by adding a condition that stops the survey email being sent to a customer again if they travel again with 30/60 days. Not sure if it will be 30 or 60 days. If, after receiving the survey they then travel again say 65 days later I would want them to receive the survey again.
What email send system are you using to send those surveys?
basically you are trying to run an ongoing campaign and want to do a frequency cap?
Hi DD
It would be an ongoing recurring automated customer journey. As we have a large number of frequent travellers, they would receive the first survey but I wouldn't want them to receive the survey again if they travelled again within 30/60 days however after the 30/60 days had elapsed I would want them to receive the survey next time they travelled.
Ros (ferry company)
Hi @Poppy10 ,
there is a bit more to think about - is this going to be a recurring journey or not? If not, people once suppressed, will not go back on the journey even after 70 days.
However, if you just wanted a dynamic segment with a people who travelled in the last 30 days, you can do something like that (replace account with your booking or journey, etc).
On a different note, for behavioural segments you can use a sliding window as such -
But you can't do that for a demographic segment.
Hope this help. I don't really know the structure of your data to help more. Sorry.
Thanks,
-DD
Marketing. I have already built the dynamic segment that will include customers who travelled the day before I just don't know how to create a suppression that as the segment runs will exclude anyone who travels again in the next 30/60 days to prevent them from being sent the survey again.
Thanks
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