Skip to main content

Notifications

Customer Insights - Journeys forum

Event Portal Error: event registration failed. Object reference not set to an instance of an object

(0) ShareShare
ReportReport
Posted on by Microsoft Employee

Hi we are getting the below error come up on Event Portal. We have spoken to help and they sent us details to rebuild the portal 

Any ideas on how we fix this 

Cheers

Categories:
  • Suggested answer
    Hakki Isik Profile Picture
    Hakki Isik 135 on at
    RE: Event Portal Error: event registration failed. Object reference not set to an instance of an object

    Applying the patch mentioned in the following link resolved the issue for us:

    docs.microsoft.com/.../manually-overwriting-sample-website. 1.12.2327 (April 2019 Release) is the one that resolved it.

  • Hakki Isik Profile Picture
    Hakki Isik 135 on at
    RE: Event Portal Error: event registration failed. Object reference not set to an instance of an object

    How do you import the sample Event Website?

  • Suggested answer
    SHackmann Profile Picture
    SHackmann on at
    RE: Event Portal Error: event registration failed. Object reference not set to an instance of an object

    Here is the answer from Microsoft Support that was the solution for us. First Install den April 19 Update and then:

    You need to download the Sample Event Website for April release and import it to your solutions for the issue to be fixed.

    docs.microsoft.com/.../event-management-web-application

    After accessing the link please scroll; down to the end and download the April release file. Please let me know in case if you are facing any issues or queries in following the steps.

  • Hakki Isik Profile Picture
    Hakki Isik 135 on at
    RE: Event Portal Error: event registration failed. Object reference not set to an instance of an object

    we are also experiencing this issue which is preventing us to publish the new events.

  • Baggie9 Profile Picture
    Baggie9 180 on at
    RE: Event Portal Error: event registration failed. Object reference not set to an instance of an object

    yup we did the same but logging a support ticket

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Event Portal Error: event registration failed. Object reference not set to an instance of an object

    We are on the same version as you. I would lodge a support ticket and get MS to patch to your instance. Thats how we got it fixed. 

  • Alex Nosiara Profile Picture
    Alex Nosiara 125 on at
    RE: Event Portal Error: event registration failed. Object reference not set to an instance of an object

    I am still getting the error. My Marketing solution version is 1.35.4652.0 but it says there is an update available. But when I Manage the Marketing Application, it claims that Marketing is "up to date". What version of Marketing has the problem fixed?

  • Baggie9 Profile Picture
    Baggie9 180 on at
    RE: Event Portal Error: event registration failed. Object reference not set to an instance of an object

    Excellent

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Event Portal Error: event registration failed. Object reference not set to an instance of an object

    Hey MS support has fixed the issue. It was a bug from the Marketing Update.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Event Portal Error: event registration failed. Object reference not set to an instance of an object

    Yep it was a bug with the new update!

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,979 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,848 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans