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Customer Insights - Journeys forum

Event Portal Error: event registration failed. Object reference not set to an instance of an object

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Posted on by

Hi we are getting the below error come up on Event Portal. We have spoken to help and they sent us details to rebuild the portal 

Any ideas on how we fix this 

Cheers

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  • megcda Profile Picture
    2,192 on at

    Hi sflouris,

    Could you please include the error and the steps you took to get the error so we can review?

    Thanks,

    Megan

  • Baggie9 Profile Picture
    180 on at

    HI Megan

    We are receiving the same error. When you go into the event portal and choose an event to register, you capture the necessary details click on checkout and then you receive the error.

    Brad

  • Ramon M. R. Profile Picture
    10 on at

    I have the exact same error since I have done the update Event registration failed. Object reference not set to an instance of an object.

    I have logged the error in CRM stating the following :

    2019-04-25T08:01:45.0630449Z :: Enter into [RequestToWebApi] function

    2019-04-25T08:01:45.0950871Z :: AddAuthentication: starting AcquireToken

    2019-04-25T08:01:45.0950871Z :: AddAuthentication: authentication token endpoint is login.microsoftonline.com

    2019-04-25T08:01:45.0950871Z :: AddAuthentication: authentication resource is microsoft.dynamics.marketing.plugin

    2019-04-25T08:01:45.3370975Z :: The bearer authentication token was successfully obtained.

    2019-04-25T08:01:46.8180487Z :: Response received with status: [OK]

    2019-04-25T08:01:46.8180487Z :: Exited from RequestToWebApi function

    2019-04-25T08:01:46.8250487Z :: Exit verify captcha url

    2019-04-25T08:01:46.8250487Z :: Verify captcha value: True

    2019-04-25T08:01:46.8300480Z :: Completing event registration for 1 attendees.

    2019-04-25T08:01:46.8300480Z :: There is an error during event registration: System.NullReferenceException: Object reference not set to an instance of an object.

    at Microsoft.Dynamics.EventManagement.CrmPlugins.EventMgmtPlugin.Services.EventRegistrationService.DoesAttendeeContainWaitlistedSession(Attendee attendee)

    at Microsoft.Dynamics.EventManagement.CrmPlugins.EventMgmtPlugin.Services.EventRegistrationService.CompleteEventRegistration(String userId, Event evt, IEnumerable`1 attendees, IEnumerable`1 eventPasses)

    at Microsoft.Dynamics.EventManagement.CrmPlugins.EventMgmtPlugin.Services.EventRegistrationService.Register(String readableEventId, IEnumerable`1 attendees, String userId)

    at Microsoft.Dynamics.EventManagement.CrmPlugins.EventPortalLinkPlugin.Strategies.PortalCGI.EventsController.Register(String readableEventId, RegistrationRequest registrationRequest, String userId)

    Did you receive an answer?

  • Baggie9 Profile Picture
    180 on at

    Nothing as yet

  • SHackmann Profile Picture
    on at

    same here. Any news about that? Have you created a support ticket at Microsoft?

  • cloflyMao Profile Picture
    25,210 on at

    Hi Sflouris,

    Here is my CRM server version,

     s2.png

    and it works well in my environment.

    s2.png

    What's the version of your CRM? I've updated my instance to April release in https://admin.powerplatform.microsoft.com/environments.

    You could try to update your system is the version is earlier than this.  

    Thanks,

    Clofly

  • SHackmann Profile Picture
    on at

    I have created a Support ticket and they confirmed that it is a bug and the product group is already working on it.

  • Community Member Profile Picture
    on at

    Yep it was a bug with the new update!

  • Suggested answer
    Community Member Profile Picture
    on at

    Hey MS support has fixed the issue. It was a bug from the Marketing Update.

  • Baggie9 Profile Picture
    180 on at

    Excellent

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