Notifications
Announcements
Is there an option to Track individual emails and not the entire thread?
Can you add more details here?
Are you talking about Dynamics email notifications?
yes
Which product is it? FO?
What do you mean by email thread?
Dynamixs send only one e-mail with data
Hi USA80,
Replies and Forwards of an email that is part of a tracked conversation in Dynamics 365.
It will automatically track replies and forward because it identifies the ConversationIndex and In-Reply-To values as an email that is part of a thread.
Anadministrator can change the OrgDbOrgSetting to, IgnoreConversationIndexAndInReplyToForCorrelation, which changes the functionality when Use correlation to track email conversations is the only selected email correlation option.
For more information, you can refer following link:
https://docs.microsoft.com/en-us/dynamics365/outlook-app/user/faq-email-tracking#1-replies-and-forwards-of-an-email-that-is-part-of-a-tracked-conversation-in-dynamics-365
Regards,
Leah Ju
Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
OrgDbOrgSetting tool works against a cloud tenant? I thought that was for on-prem only?
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
iampranjal 63
André Arnaud de Cal... 32 Super User 2025 Season 2
Pallavi Phade 24
