Skip to main content
Dynamics 365 general forum
Suggested answer

How track individual emails and not the entire thread

editSubscribe (0) ShareShare
ReportReport
Posted on by 2,611

Is there an option to Track individual emails and not the entire thread?

Attachments
  • AriaConsulting Profile Picture
    AriaConsulting 2,647 on at
    RE: How track individual emails and not the entire thread

    OrgDbOrgSetting tool works against a cloud tenant?  I thought that was for on-prem only?

  • Suggested answer
    Community Member Profile Picture
    Community Member UG Leader on at
    RE: How track individual emails and not the entire thread

    Hi USA80,

    Replies and Forwards of an email that is part of a tracked conversation in Dynamics 365.

    It will automatically track replies and forward because it identifies the ConversationIndex and In-Reply-To values as an email that is part of a thread.

    Anadministrator can change the OrgDbOrgSetting to, IgnoreConversationIndexAndInReplyToForCorrelation, which changes the functionality when Use correlation to track email conversations is the only selected email correlation option.

    For more information, you can refer following link:

    https://docs.microsoft.com/en-us/dynamics365/outlook-app/user/faq-email-tracking#1-replies-and-forwards-of-an-email-that-is-part-of-a-tracked-conversation-in-dynamics-365

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • Suggested answer
    Ramit Paul Profile Picture
    Ramit Paul 18,188 Super User on at
    RE: How track individual emails and not the entire thread

    Which product is it? FO?

    What do you mean by email thread?

    Dynamixs send only one e-mail with data

  • USA80 Profile Picture
    USA80 2,611 on at
    RE: How track individual emails and not the entire thread

    yes

  • Suggested answer
    Ramit Paul Profile Picture
    Ramit Paul 18,188 Super User on at
    RE: How track individual emails and not the entire thread

    Can you add more details here?

    Are you talking about Dynamics email notifications?

Helpful resources

Quick Links

New Blog Features Released!

Check out the new community blog features for viewers and authors…

Setting Up Knowledge Sources for Copilot…

Look at how configuring a comprehensive knowledge base is crucial…

Demystifying Copilot with Georg Glantschnig…

Industry experts answer burning questions directly from our amazing Community…

Leaderboard

#1
Andre Arnaud de Calavon Profile Picture

Andre Arnaud de Cal... 283,080 Super User

#2
Martin Dráb Profile Picture

Martin Dráb 222,601 Super User

#3
nmaenpaa Profile Picture

nmaenpaa 101,138

Featured topics

Product updates

Dynamics 365 release plans