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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / ADD-IN ERROR when tryi...
Small and medium business | Business Central, N...
Answered

ADD-IN ERROR when trying to open Business Central from Outlook

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Posted on by AleAlonso 313
Hi all, 
 
I'm getting this error when trying to open Business Central from the outlook. We've tried uninstall it and install again the ADD-INS with no luck. Does anybody know how to fix it?
 
 
Thanks

Alejandra
Categories:
Dynamics 365 Business Central
I have the same question (0)
  • TMNielsen Profile Picture
    TMNielsen 58 on at
    wow - I have just postet exactly same question and when I refreshed the list I saw your post was saved while I was writing.
     
    I can't delete my post  again, but will let you know if I get a solution. 
     
    I first discovered the problem on Sunday and I immediately aske my partner for help, but they did not have a clue, so a couple of days ago they raised a ticket at Microsoft, but so far no answer.
     
    Kind regards
    Thomas Madsen Nielsen
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 99,983 Super User 2026 Season 1 on at
    Hi, there is a similar question in MS Yammer, which is probably a Microsoft issue. And it is recommended to submit a Support Request to the Microsoft support team.
     
    Hope this helps.
    Thanks
    ZHU
  • Suggested answer
    AleAlonso Profile Picture
    AleAlonso 313 on at
    I raised a case with Microsoft last week. I tried today to open BC from Outlook and managed to do it wit no error messages. I asked Microsoft what the issue was and they came back with this: 
     
    "From what I can tell the issue was an intermittent caching issue and after you have deployed and redeployed it took time on server side to clear the caching and trigger as expected. "
     
    Thanks

    Alejandra

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