Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / BC Outlook Add-in stop...
Small and medium business | Business Central, N...
Answered

BC Outlook Add-in stopped working

(0) ShareShare
ReportReport
Posted on by TMNielsen 44
Hi 

For some reason our Outlook-add in stopped working. It worked perfect for a long time, but now it is broken. The problem did not start with a BC upgrade, but I don't know if Outlook was automatic updated.
 
When we have an email from a contact person (vendor) and we click on the Contact Insight button, we get an error that there is an error in the add-in so the add-in cannot start.
 
Can you suggest a solution for this problem?
 
Kind regards
Thomas Madsen Nielsen
 
 
Screen shot of error:
Categories:
Dynamics 365 Business Central
  • Verified answer
    AleAlonso Profile Picture
    AleAlonso 88 on at
    BC Outlook Add-in stopped working
    Hi TMNielsen, 
     
    I raised a case with Microsoft last week. I tried today to open BC from Outlook and managed to do it wit no error messages. I asked Microsoft what the issue was and they came back with this: 
     
    "From what I can tell the issue was an intermittent caching issue and after you have deployed and redeployed it took time on server side to clear the caching and trigger as expected. "
     
    Thanks

    Alejandra
  • Marcella Davis Profile Picture
    Marcella Davis 2 on at
    BC Outlook Add-in stopped working
    We are having the same issue. No resolution yet.
  • TMNielsen Profile Picture
    TMNielsen 44 on at
    BC Outlook Add-in stopped working
    Hi Inge
     
    Thanks for your reply.
     
    BC cloud version 22.4.59114.59220
    Microsoft® Outlook® for Microsoft 365 MSO (Version 2307 Build 16.0.16626.20170) 64-bit 
     
    Nothing was changed. The add-in simply stopped working, so I guess it is probably a problem in the cloud backend.
     
    An other forum thread exist with same issue Dynamics Community Forum Thread Details
     
    I have not tried to re-install the add-in, but in a few days I will probably try that, if no other solution pops up.
     
    Regards Thomas
  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 993 Super User 2024 Season 1 on at
    BC Outlook Add-in stopped working
    Are you using Business Central online or Business Central On-Prem?
    Have you tried to uninstall the add-in and reinstall it?
     
    If there have been changes to the environment name etc. there is a change that the add in will stop working and you will have to install it again.
     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Congratulations 2024 Spotlight Honorees!

Kudos to all of our 2024 community stars! 🎉

Meet the Top 10 leaders for December!

Congratulations to our December super stars! 🥳

Get Started Blogging in the Community

Hosted or syndicated blogging is available! ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,622 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,354 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans