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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Dynamics GP RM HATB pr...
Microsoft Dynamics GP (Archived)

Dynamics GP RM HATB problem with write-offs

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Posted on by Sue Westlake 149

I am having an issue trying to reprint the RM HATB as at the clients year end as the amount is constantly changing.  I have spent some time on this and have discovered that the report does not correctly reprint if there are write off amounts involved.

This is an example:

At the year end there was one invoice for £100 and one payment for £70 which was applied to the invoice and a writeoff amount entered for the remaining £30.  The balance for that customer at year end is zero.

Two months later the payment is unapplied. 

I need to re-run the HATB as at the year end but instead of getting a zero balance on the account it is showing the invoice for £100 and the payment for £70 and the balance at £30.

Has anyone got any suggestions for this - do you know if it is fixed in a later release, they are on GP2010.

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  • Sue Westlake Profile Picture
    Sue Westlake 149 on at
    RE: Dynamics GP RM HATB problem with write-offs

    Hi Victoria,  thanks for taking the time to respond.  Unfortunately due to the large volume of write-offs that are performed and the fact that it is a set amount and not the invoice balance neither of the two options would work for them.  I was hoping there might be something out there that would keep track of unapplies but it appears the records are just deleted from the table. I will just ensure their processes are changed to reflect this.

  • Suggested answer
    Victoria Yudin Profile Picture
    Victoria Yudin 22,766 on at
    RE: Dynamics GP RM HATB problem with write-offs

    Sue,

    From what you've described, I think the issue is not the report itself, but how the writeoff was entered. If the writeoff is done as part of the process or applying the payment, then unapplying the payment will reverse the writeoff, as if it never happened.

    If you need the writeoff to 'stick', instead of writing off the $30 as part of applying the payment, create a credit memo for £30 and post it. Or use the Writeoff Documents routine, which creates a separate document for the writeoff, but still records the amount as a writeoff. Either of these will bring the customer's balance to zero without the invoice and payment having to be applied.

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