new user login but launch Business Central appear as another user

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Posted on by sweelian

For purpose of workflow approval testing within one laptop, new user (Saravanan) was created.

Saravanan input password to https://myaccount.microsoft.com and login successfully. Click to my Apps to launch Business Central. Once Business Central is open, it appear login but another user (sweelian) account.

How do I enable Business Central login for Saravanan? Kindly advise.

[View:/cfs-file/__key/communityserver-discussions-components-files/758/Sign-in-to-your-account-_2D00_-Google-Chrome-2022_2D00_08_2D00_03-15_2D00_21_2D00_32.mp4:320:240]

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IB-29041624-0 1,187 Moderator on at

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I recommend you clear all browswer data an try again.

The former users credentials are probably stored in a profile in the browser.

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YUN ZHU 101,018 Super User 2026 Season 1 on at

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Hi, please try Incognito Mode.

https://browserhow.com/how-to-open-chrome-in-safe-mode-incognito-browsing/

Hope this helps as well.

Thanks.

ZHU

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S.Kawamura 1,532 on at

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As Inge mentioned, the cause is multiple credentials are stored in browser.
Add to ZHU's solution, I recommend Edge profile feature. Edge profile is my favorite solution to control multiple credentials.
What are profiles in Microsoft Edge and why should you use them | Tim Schaeps

I hope this helps you.

S.Kawamura

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sweelian 75 on at

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URL in the reply helps a lot. Thanks.

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sweelian 75 on at

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Good idea with Ms Edge. Thanks.

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