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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Email Outbox lists all...
Small and medium business | Business Central, N...
Suggested Answer

Email Outbox lists all emails as "Processing" but they have been sent and received

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Posted on by James De Filippo 90

Hi,

Since moving customer to Oauth2.0, they are not seeing emails in Business Central Sent Items. Instead, there are emails residing in the Email Outbox, all with a status of "Processing".

We have confirmed the emails have been sent and received by the recipient but unsure as how to resolve the issue of they being stuck in the outbox.

Any advise and suggestions would be welcomed.

Thanks

James

Categories:
Dynamics 365 Business Central
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels Microsoft Employee on at

    Hello,

    That looks like an issue. Does it happen with the Current User account or Shared Mailbox. Does this also happen when you sent a test mail message via Current User account?

    Thank you.

  • James De Filippo Profile Picture
    James De Filippo 90 on at

    Hi Macro,

    Thanks for getting in touch.

    This is affecting the user, and there is only the one user that emails from the system. This is affecting all emails(inc test email) since we switched to Oauth2.0 on this site, not having this problem at other sites as such i think its a isolated case.

    It seems BC, has not had a response on these messages to confirm they have been sent.

    Thanks

    James

  • James De Filippo Profile Picture
    James De Filippo 90 on at

    Hi Marco,

    Think its a good candidate for Microsoft support, at this stage? Not had a response from anyone else here!

    Thanks

    JAmes

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels Microsoft Employee on at

    Hello,

    Yes, it is.

    Thank you.

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