Skip to main content

Notifications

Small and medium business | Business Central, N...
Suggested answer

Email Outbox lists all emails as "Processing" but they have been sent and received

Posted on by 80

Hi,

Since moving customer to Oauth2.0, they are not seeing emails in Business Central Sent Items. Instead, there are emails residing in the Email Outbox, all with a status of "Processing".

We have confirmed the emails have been sent and received by the recipient but unsure as how to resolve the issue of they being stuck in the outbox.

Any advise and suggestions would be welcomed.

Thanks

James

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Email Outbox lists all emails as "Processing" but they have been sent and received

    Hello,

    Yes, it is.

    Thank you.

  • James De Filippo Profile Picture
    James De Filippo 80 on at
    RE: Email Outbox lists all emails as "Processing" but they have been sent and received

    Hi Marco,

    Think its a good candidate for Microsoft support, at this stage? Not had a response from anyone else here!

    Thanks

    JAmes

  • James De Filippo Profile Picture
    James De Filippo 80 on at
    RE: Email Outbox lists all emails as "Processing" but they have been sent and received

    Hi Macro,

    Thanks for getting in touch.

    This is affecting the user, and there is only the one user that emails from the system. This is affecting all emails(inc test email) since we switched to Oauth2.0 on this site, not having this problem at other sites as such i think its a isolated case.

    It seems BC, has not had a response on these messages to confirm they have been sent.

    Thanks

    James

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Email Outbox lists all emails as "Processing" but they have been sent and received

    Hello,

    That looks like an issue. Does it happen with the Current User account or Shared Mailbox. Does this also happen when you sent a test mail message via Current User account?

    Thank you.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Community AMA December 12th

Join us as we continue to demystify the Dynamics 365 Contact Center

New! Quick response templatesâš¡

Save time with the new custom templates!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,228 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,056 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans