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How to prevent someone from receiving more than two commercial emails in a week...

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Posted on by GregatCatapult

We've recently implemented D365 Marketing. We have contacts that qualify for multiple segments, both dynamic and static. The segments we're creating are used in multiple, concurrent email campaigns (aka customer journeys).

We would like to know if we can prevent contacts from receiving more than two commercial emails per week, regardless of the number of email campaigns they are included in.

Is this possible with the D365 Marketing solution?

This is standard functionality in every other market platform on the market, but we have not figured out if D365 Marketing can do this.

Thanks for your time and response!

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Nya 29,060 on at

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Hi,

You can create a dynamic segment to filter out the contacts who have received two marketing emails in a week.

Create a segment with a behavior block and filter.

Go it live and set it as the suppression segment of the customer journey, so that the emails in this journey will not be sent to these contacts.

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Nya

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GregatCatapult 25 on at

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Thanks for getting back to me on this Nya. I submitted this question on behalf of my team and am waiting for a response from them. Will let you know soon.

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