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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Restore database of crm
Customer experience | Sales, Customer Insights,...
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Restore database of crm

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Posted on by Silviu Moraru 10

Hi all, I made a mistake i don't made the testing on sandbox of an integration of with our crm, and I put in production enviorment .

After I made the sync betwen them it affected our Leads, it make change in inside of leads.

I don't find any email address or telephone for support crm

Its any posibillity to roll back the database of leads , one day .

Thank you.

I have the same question (0)
  • Verified answer
    Venkatesh Nadar Profile Picture
    Venkatesh Nadar Microsoft Employee on at

    Hi,

    There is no way to role back lead entity records in the CRM to one day either you have to role back completely instance to previous backup available or you can take a backup in your sandbox instance use the export to excel feature to export the lead entities with the columns required and import it back to the PROD instance.

    https://docs.microsoft.com/en-us/power-platform/admin/backup-restore-environments 

    Regards,

    Venkatesh N

  • Silviu Moraru Profile Picture
    Silviu Moraru 10 on at

    Thank you

  • Suggested answer
    CRMJetty Profile Picture
    CRMJetty 3,514 on at

    Hello,

    Pls refer this thread,

    https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/160424/restore-backup-of-crm-environment/384767

    I hope it helps,

    Thanks.

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365

  • Silviu Moraru Profile Picture
    Silviu Moraru 10 on at

    It works. thank you very much.

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