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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Upgraded to CU13, Now ...
Microsoft Dynamics AX (Archived)

Upgraded to CU13, Now Stuck in Retail Essentials

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Posted on by Brad Docimo 485

I took a working R3 system and upgraded it to CU13.  After the upgrade, which completed without errors, AX is now stuck in Retail Essentials mode.

Just to get this out of the way, I have already tried everything in both of these links with no luck:

https://community.dynamics.com/ax/f/33/t/255561
https://kurthatlevik.com/2014/09/18/dynamics-ax-2012-r3-retail-essentials/ 

1. I can go to File > View > Modules and individually turn areas back on, but they disappear upon restarting the client.

2. I can get to developer mode and open any form without issue.

3. If I open the license configuration form, there are only two config keys in the list:

Retail (checked)
- Full Feature Set (also checked)

2018_2D00_09_2D00_24-23_5F00_16_5F00_40_2D00_mRemoteNG-_2D00_-confCons.xml-_2D00_-DSI_5F00_KC1AX12TST0313.png

4. If I open the license information form, our license key is loaded (I also tried reapplying it), but the bottom half of the form that shows the tabs with the different license keys is missing.

2018_2D00_09_2D00_24-23_5F00_17_5F00_38_2D00_mRemoteNG-_2D00_-confCons.xml-_2D00_-DSI_5F00_KC1AX12TST0313.png

5. I have already tried clearing all AUC files, full compiles, syncs, CILs, etc.

Thankfully, this is a DEV environment, but I really don't want to go through the trouble of restoring everything and backtracking.

Any suggestions?

Thanks,

- Brad

*This post is locked for comments

I have the same question (0)
  • Mea_ Profile Picture
    Mea_ 60,286 on at

    Hi Brad D,

    Did you try to resize "License information" form to see if you have something enabled there? Also after you uploaded the license did you do synchronization ?

  • Brad Docimo Profile Picture
    Brad Docimo 485 on at

    Yeah, the bottom half of the form is missing, so it won't resize to appear.

    I did do a synchronization after reapplying the license.

    Here's something crazy..  this server doesn't even have "Retail" installed.  I guess Retail Essentials is part of the standard AX model?

  • Verified answer
    Brad Docimo Profile Picture
    Brad Docimo 485 on at

    Gave up.  Restored a model store backup.  Reapplied CU13, and everything works fine.

    Man, AX is weird..

  • Suggested answer
    Umer Ejaz Profile Picture
    Umer Ejaz 230 on at

    i ran into this same issue today while after i was finished with CU13 installation. i had to enable "Retail essential" configuration key in order to solve a compile error. so i guess Ax went into to Retail essentials mode after i enable this license configuration key. to solve this i simply imported license configuration setup from test environment our customer have. and then after full db sync and AOS restart all of the modules were back visible again. 

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