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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Can I use the same Cus...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Can I use the same Customer Journey for every event?

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Posted on by nickellis74 90

Hi

We are running a series of essentially (but not quite) identical events. Basically they are all webinars but they have different subjects.

Our marketing team want to use the same Customer Journey every time, but from what I can see we have to build it all every time. Is there a way to say always use the same customer journey and automatically attach it to the event?

(Ditto registration forms if you fancy that one!)

Thanks

Nick

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  • CHK1970 Profile Picture
    CHK1970 562 on at

    My company also needed something similar with an email sendout to register for 5 separate event. I wanted to make a single customer journey with 5 swimlanes but i understood a person cannot join a customer journey multiple times. I was forced to create a single email sendout journey and then 5 separate event journeys. That way an customer could join multiple events.  

  • Suggested answer
    Aga M Profile Picture
    Aga M Microsoft Employee on at

    Hi Nick Ellis,

    Thank you for the question. This functionality doesn't exist yet in the product. Please suggest it on Ideas forum : aka.ms/Dynamics365forMarketingits

    Best Regards,

    Aga

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