I am following this method of emailing invoices to customers: https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/analytics/er-generate-printable-fti-forms#use-the-sample-er-format-to-configure-email-destinations
Basically, in Organisation Email Templates, I uploaded a html email body template with line breaks and bits of text in bold. In Electronic Reporting I bind a few data elements to the email template so I can put some invoice details into the email. In Electronic Reporting Destinations, I add an email destination.
The emailing works, but the received email is just the entire message in a single line, and the bolding is gone. I don't mind the missing bold text, but the missing line breaks? How very unprofessional looking!
I have already configured my Outlook client to NOT delete linebreaks in plain text emails. But it does not solve this problem. It is not an issue with my email client but is the way FinOps is sending the email out. It is unexpectedly striping all the HTML >:(
Is this because I'm using Exchange as my email parameter? I cannot test SMTP right now because nobody in my company wants to give me the SMTP password. Has anyone managed to send emails from FinOps Electronic Reporting with line breaks? I know FinOps workflow can send such emails but I am not working with workflow.
