hi
Yes, this is the expected behavior when converting an email to an email activity in Dynamics 365. If the same email address is included in both the "To" and "Cc" fields of an incoming email, only the "To" field will be populated in the resulting email activity in Dynamics 365.
This behavior is by design and is intended to prevent duplicate entries in the email activity record. When an email is converted to an email activity, Dynamics 365 checks to see if the email address already exists in the "To" or "Cc" fields of the existing activity record. If it does, the email address is not added again to avoid duplication.
If you need to track emails that have the same recipient in both the "To" and "Cc" fields separately, you can manually create two separate email activities in Dynamics 365 and assign the appropriate "To" and "Cc" fields in each record. Alternatively, you can use third-party email tracking solutions that provide more granular tracking options.
DAniele
