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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Tracking an email from...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Tracking an email from outlook to an activity

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Posted on by AS-03051245-0 10
Im wondering if anyone knows if its possible to track an email from outlook to an activity by using the Dynamics connector in Outlook.
 
I dont see the option to do that or the timeline on the activity form so im unsure if this is possible and if so how do I activate it
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  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi，
    1.Deploy and install Dynamics 365 App for Outlook
    2.Then you can navigate to the email you want to track and click the Dynamics 365 icon
    Now, you can track this email without setting regarding value or populate value in the 'Set Regarding' field.
    More information about this app:
    https://learn.microsoft.com/en-us/dynamics365/outlook-app/user/basic-navigation
    I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
    Regards,
    Leah
  • AS-03051245-0 Profile Picture
    AS-03051245-0 10 on at
    Thank you for the response, but this doesnt answer my question about being able to track an email specifically to an activity.
     
    are you aware if this is possible to do? I want to be able to track an email to a "letter" Activity in CRM
     
    Thanks.

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