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Using multi-select option sets to create segments

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Posted on by 60

Hi

It looks like I can't use multi-select option sets in my marketing segments. I've published my changes and have set some dummy values from the contact form.

Is this another limitation of multi-select option sets?

What are the alternatives? I have a requirement for several option sets with lots of values. They will all be used for segmentation. Using ticks boxes isn't ideal due to the quantity. 

Thanks 

Marc Collins

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  • Suggested answer
    RE: Using multi-select option sets to create segments

    Hello,

    as part of the Spring 19 enhancement for segmentation we will support the multi-choice option field type and provide new operators that allow you to match combinations of multi-choice options against the actual values in the field.

    MultiChoiceFieldInSegment.png

    (The display field name in this sample is not nice but we do support showing display names for field and the option values.)

  • Verified answer
    Marc Collins Profile Picture
    Marc Collins 60 on at
    RE: Using multi-select option sets to create segments

    Actually please ignore this. It looks like you can use multi-select option sets. The field selector uses the logical name as opposed to the display name. My multi-select option set is available for selection.

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