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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Delete unused gift car...
Supply chain | Supply Chain Management, Commerce
Suggested answer

Delete unused gift card - how to do this?

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Posted on by Kati Leikas 20

Hi, 

Our customer has a policy to create all gift cards in FO with zero balance. Now they have changed the numbering of goft cards and want to delete all those gift cards that have zero balance and wrong gift card number. 

We have tried several ways but with no luck. When selecting a gift card and ressing Delete, FO informs: "After being issued, gift card with transactions cannot be deleted." There are no transactions yet.

Deleting with excel doesn't work. 

Is there a way to delete these extra gift cards?

Best regards, 

Kati

  • Suggested answer
    P Jackson Profile Picture
    P Jackson 1,588 on at
    Delete unused gift card - how to do this?
    No. The only thing you can do is use the 'Void' button to void the card
  • BellaNahut Profile Picture
    BellaNahut 8 on at
    Delete unused gift card - how to do this?
    I've been in similar spots before. It's weird how sometimes, even when we're sure there are no transactions, the system insists otherwise. Have you tried reaching out to the software's support? Sometimes they've got some tech magic up their sleeves. And if you want to get a customized voucher, you can use gift card management software. I hope that helps!
  • umer draz Profile Picture
    umer draz 94 on at
    RE: Delete unused gift card - how to do this?

    You will have to write a batch job to add transaction to gift card transactions table to manually zero it out. You wont be able to delete the giftcard if that's been transacted.

    There is also a accounting aspect to it. so keep in mind to also Provide some reporting around transactions you will add to zero out gift cards.

  • Kati Leikas Profile Picture
    Kati Leikas 20 on at
    RE: Delete unused gift card - how to do this?

    Thank you!

  • Suggested answer
    Shafeeque P. Profile Picture
    Shafeeque P. 6,499 Super User 2025 Season 1 on at
    RE: Delete unused gift card - how to do this?

    Gift card once issued cannot be deleted irrespective of the value or the redemption status. The only option will be set it to locked as Ramune  highlighted above.

  • Kati Leikas Profile Picture
    Kati Leikas 20 on at
    RE: Delete unused gift card - how to do this?

    Hi Ramuna,

    Than you.

    How about gift cards that were issued with ero balance and are not used?

    Best regards,

    Kati

  • Ramune Profile Picture
    Ramune on at
    RE: Delete unused gift card - how to do this?

    Hi Kati,

    you cannot delete gift cards which were used already. But you can Lock them (parameter Locked).

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