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Good Day
I am using AX 2012
kernel Version: 6.3.5000.1838
Application Version: 6.3.164.0
When opening an attachment on a Purchase Order ax client crashes.
Please assist
Regards
AngelAX
*This post is locked for comments
Is it one specific attachment?
What kind of attachment?
Dear Nikolaos
It is all file type attachments.
When I open the first PO or PR and go through the attachments, they open.
The minute I go to the next PO or PR and open the attachment, the client crashes.
This is happening to other users as well.
Angel AX
Is it happening everywhere in the system?
In the first message you said it's about purchase order attachments. Now you tell it's also purchase requisition attachments. But is it really all attachments everywhere?
Has it worked ok before? What changes were made in the system after it stopped working? Is this a test or production environment? Is it working in any other environment for this customer?
Is Citrix used?
We only attach on PO and PR's.
This is issue is on both instances.
yes it worked ok before.
There were no changes made on the system.
This is on the live environment
No citrix is not used.
Hmm, something has to have changed somewhere because the behaviour of the system as changed. But it can be hard to determine what.
What is in the event log on the client computer? What Windows version is used? When were last Windows updates installed? Does that match the time when the client crashes began?
I would also double check that the kernel version of the client is same or higher than the kernel version of the AOS.
Thank you for your effort.
The kernel version is the same.
Let me investigate more...
I get the following even data:
Ax32.exe
6.3.5000.1838
58782e70
ntdll.dll
10.0.17134.165
845de87a
c0000005
0003df05
b9c
01d4297c4f423b36
C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe
C:\WINDOWS\SYSTEM32\ntdll.dll
f8c7a595-fe61-443b-b50e-223fb44fc4c2
Hi Angel,
Please check first if the document attached exists, because AX is crashing all the time when the system doesnt find any document, same happens with the personalized format saved.
go to the path that is setup in the Attachments:
This folders normally is being deleted for maintenance, but check.
Hi Tatiana
This document does exist.
I am trying to see if it could be windows updates.
On the server the client application works perfectly.
Ok, but the path is a share folder? Maybe the server doesn't have access to the path. Try to open the path in windows from the server.
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