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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Templates for automati...
Customer experience | Sales, Customer Insights,...
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Templates for automation are missing

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Posted on by KW-01071323-0 4
Hello, dear community.
 
A few days ago, we noticed that some of the templates in the Customer Voice under Automation had disappeared. Specifically, this concerns the template for case resolving. Does anyone have any idea what the problem could be?
Currently I only see the 4 templates for the Health Care area.
 
 
We created a new project with the project template SUPPORT. After adding the survey, we click on SEND and then on AUTOMATION... and there we can only see the 4 templates above.
 
Any help is welcome.
 
 
Best regards
Karsten
  • DA-08091115-0 Profile Picture
    DA-08091115-0 2 on at
    Templates for automation are missing
    Hi Karsten
     
    Did you ever resolve this issue? I have exactly the same problem and need the template for case resolution ...
     
    Thanks
    David

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