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Customer experience | Sales, Customer Insights,...

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How to get unopened email list?

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Posted on by Johnson95

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HI Mates,

Got any way to get the unopened email list? Thanks^^

regards,
Johnson

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AJ-22040756-0 Microsoft Employee on at

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Hi Partner

I don't think we can get a list of unopened emails, however as an alternative approach you can resend the trigger for unopened emails after specified time using the different branches as mentioned in https://docs.microsoft.com/en-us/dynamics365/marketing/customer-journey-tiles-reference#branches

Reference Article: https://community.dynamics.com/365/marketing/f/dynamics-365-for-marketing-forum/404396/resend-unopened-email-after-specified-time

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