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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Reinstall RMS 2.0.0151
Small and medium business | Business Central, N...
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Reinstall RMS 2.0.0151

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Posted on by bookkeeper 62

Need to reinstall RMS 2.0.0151.  Computer crashed and now trying to get everything back up and running.  Any help in appreciated.

  • ToddB Profile Picture
    ToddB on at
    RE: Reinstall RMS 2.0.0151

    Hi Bookkeeper,

    As Kevin mentioned, additional information is needed in order to assist.

    Once you are to the point of reactivating RMS, the telephone activation numbers are:

    866-432-3012
    866-542-3062

    In testing, I called in to 866-432-3012 to work with a representative on the phone after going through the automatic prompts; and after providing an Installation ID they should provide you with a Confirmation ID.

    Here are the steps I used:

    1. I called 866-432-3012.
    2. Accepted the agreement.
    3. Entered the provided number to validate.
    4. I said "it's something else" after the 1st prompt.
    5. I said "other business product" after the 2nd prompt.
    6. Validated call back number.
    7. Entered 1 stating I was calling from the US.
    8. I was then transferred to a representative on the phone; and stated I was trying to activate Microsoft Dynamics Retail Management System.
    9. The representative verified they could activate RMS

    In the past this involved:

    1. Provide the installation ID showing on the RMS screen

    2. Representative will validate the Installation ID.

    3 The representative should then provide the confirmation ID.

    Enter the Confirmation ID to activate the product.


    ____________________________________________________

    Just a note that Mainstream support for Microsoft Dynamics RMS 2.0 ended on July 10, 2016; and extended support ends on 7/13/2021:

    https://community.dynamics.com/rms/b/rmssupport/archive/2015/10/22/microsoft-dynamics-rms-2-0-mainstream-support-discontinuation-july-10-2016

    Dynamics Retail Management System 2.0 - Microsoft Lifecycle | Microsoft Docs
     
    pastedimage1619623895676v1.png

    This is less than 3 months from now; and you can continue using RMS after this date, but technical support will not be available.

    I would recommend checking with your partner in regard to what they may recommend as a replacement system after the extended support end date.

  • Kevin Antosh Profile Picture
    Kevin Antosh 1,649 on at
    RE: Reinstall RMS 2.0.0151

    Hi! Which modules do you need to reinstall (POS?, Manager? Admin?)? Do you have a backup of the RMS Database? The RMS Lane License Key? Do you have the installation CD? Are you current on maintenance/BRAP and have access to CustomerSource? Finally, what type of store do you have and what city/state are you located in? I realize that is a lot of questions but more information is needed in order to assist you. Thanks!

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