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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Unable to access the D...
Microsoft Dynamics 365 | Integration, Dataverse...
Suggested Answer

Unable to access the Dynamics 365 Portal

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Posted on by NS-13081912-0 2
I need help to figure out this issue
 
 
 
 
Categories:
Dynamics 365 general
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  • Suggested answer
    DAnny3211 Profile Picture
    DAnny3211 11,397 on at

    Hi there 👋

    Thanks for your question!

    The error message you're seeing—“The system could not log you on... the business unit you belong to has been disabled”—indicates that your user account is associated with a disabled business unit in Microsoft Dynamics 365.

    ✅ Here’s what you can do to resolve this:

    1. Contact your system administrator

      • Ask them to verify that the business unit linked to your user account is active.
      • If it’s disabled, they’ll need to reactivate it or reassign your user to an active business unit.

    2. Check user setup in Dynamics 365

      • Go to Settings > Security > Users.
      • Locate your user record and confirm the assigned business unit.
      • If needed, update the business unit to one that is enabled.

    3. Verify role and access permissions

      • Ensure your user has the correct security roles and access rights to use the portal.

    💡 This issue is common when environments are reconfigured or migrated, and user associations are not updated accordingly.

    Hope this helps!
    ✅ Please mark this reply as helpful if it answered your question.
    Best regards! 👋

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