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Customer recently upgraded to GP 2016 R2 They had to switch bank accounts to a new account number, same bank, same safe pay set up
Added the new Account Number to the Safe Pay Upload Maintenance, however I temporarily deleted the old Bank Account from SafePay Upload Maintenance, and then added it back later.
They voided a check from the OLD account that is about to be closed, and then they loaded the transactions since last upload and the void did not show. the original check issue date was 7/26/18, and they voided it on 11/30, but it only shows in the SafePay upload window if you set the last upload date to < 7/26/18
This has never happened before, it has always picked up the voids from prior periods using the Voided Date. I ran the void report and it shows this check was voided on 11/30
I can find no good reason why this is happening, unless something about GP2016 R2 has changed or...
The only thing I can think of is that because I removed the old account from the SafePay Upload Maintenance and then added it back after they voided the check, it lost its history connection for Upload Date and once we load this again it will be ok going forward??
Any help would be appreciated.
Thanks
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