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Outlook 2013 & Dynamics 365 app for Outlook

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Posted on by Community Member Microsoft Employee

We have enabled server side synch for our business user and installed Outlook 2013. The dynamics app appears in Outlook on the web ie when logging onto Outlook.office.com and user can track emails etc.

Issue is user is not seeing the light weight app on the Outlook 2013 desktop client. On checking the installed Microsoft add-ins it shows that Dynamics app is enabled but it doesn't show up on the client. What can be the reason? Shouldn't the below dynamics 365 icon be available in Outlook client for tracking emails etc.

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Rickard Norström on at

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RE: Outlook 2013 & Dynamics 365 app for Outlook

I'm also having this issue. No dynamics icon in Outlook. Anyone else that faced this has a solution or at least somewhere I can start looking?

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Sidra on at

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RE: Outlook 2013 & Dynamics 365 app for Outlook

Hi! I am facing a similar issue, were able to find a solution to this? Thanks
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Community Member Microsoft Employee on at

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RE: Outlook 2013 & Dynamics 365 app for Outlook

Hi,

that's weird. I would recommand you to open a Support Ticket by MS.

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