We have set up an automatic record creation rule that takes an email sent to our Help Desk and converts it into a Case (Incident). We are assigning values like the From: field to Customer and Contact on the Case form. However, when setting the Description of the Case with the email body, the HTML stuff get crammed in there with it. This affects what the email to notify to our Help Desk team. It comes out look like crap with loads on HTML tags and other stuff to weed through to attempt to read the email. Is there any way to strip the HTML from the email BEFORE setting it to the Case Description? We have JavaScript in place in the Case form itself to clean the HTML when we open the Case form itself, but the email doesn't look at the cleaned up version since we don't know to open it until after we get the email. Below is what we have set up. There's no place to add any scripting on this part of the set up, so we're kind of stuck.
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