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Finance | Project Operations, Human Resources, ...
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Issue: Custom Topics Not Reflecting on D365 F&O Sidecar in New Environment

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Posted on by 85

Hi Everyone,

I am facing an issue where the impact of my custom topics is not occurring on the D365 F&O site (when prompting on the D365 F&O Copilot Sidecar).

 

Previously, I was working on different environment with a separate user on Copilot Studio. Now, I am working in another environment that has the same access and permissions as my previous environment's user.

 

I imported all my custom topics from the previous environment to this new one. However, after publishing, the topics are not giving the correct response when prompting. I also created a sample topic, tested it on the D365 Sidecar after publishing, but it still did not show the expected results.

 

In contrast, everything works perfectly fine in my previous environment. Additionally, I tested this custom topic on the test Copilot Sidecar, and it responded correctly, but it is not responding on the D365 Sidecar.




 

 

Can anyone suggest a solution or let me know if there are any additional accesses or configurations I might be missing?

 

Thanks in advance

I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    303,842 Super User 2026 Season 1 on at
    Hi H.Hassan,
     
    Have you imported all topics in the correct environment? I do assume you are aware you can change the environment in Copilot Studio?
    In case you are adding knowledge sources, is this working as intended?
     

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