Hello,
We recently upgraded GP 2010 to Office 2010 ProPlus 32 bit. Users are beginning to have issues since I understand cached mode needs to be enabled for email to work. Many users try to email invoices and the email form never comes up in GP when they do this. Essentially nothing happens unless I enable cached mode. Even with cached mode enabled users still find that email sent through GP does not get to other users unless they open Outlook.
The environment is Citrix XenApp 5.x and we have 2 GP 2010 client servers. I understand that Service Pack 3 addresses this issue but in the mean time is there a fix? I noticed online there are comments that this is not supposed to effect Office 2010 32 bit but in our case it does. Thanks!
Jason
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