Reversing Posted Sales Credit Memo

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I am in the set-up phase of switching over to Business Central. I have created a fake customer to test. I created a sale invoice, then paid the invoice under the customer's profile. I went to reverse the entry and it told me to create a separate sales credit memo for the two transactions ($10.55 and $3.00). However this did not offset the payment made. I am now left with a negative 13.55 balance in my accounts receivable and a positive 13.00 (55 cents is sales tax) in net income.

When I go to delete the exact memo for each item I get the first box error.

When I go to reverse the transaction from the ledger it gives me the second error.

The third box is how the transactions show in the Customer's ledger.

Literally cannot find a thing to fix this. All the articles and previous posts about similar issues doesn't apply to this one.

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Business Central

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Community member 5 on at

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Reversing Posted Sales Credit Memo

THANK YOU!!!!
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YUN ZHU 73,296 Super User 2024 Season 2 on at

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Reversing Posted Sales Credit Memo

Hi, An important prerequisite for using the standard Reverse function is, The entry must originate from a journal posting.

So if you posted from the Sales Credit Memo page, you cannot reverse it directly.

https://learn.microsoft.com/en-us/dynamics365/business-central/finance-how-reverse-journal-posting#to-reverse-the-journal-posting-of-a-general-ledger-entry

So you need to create an identical Sales Invoice posting to reverse this Sales Credit Memo. You can use the Copy Document function.

As for the error you received when deleting, I hope the following information can give you some tips.

Can we delete Posted Documents (Posted invoices and credit memos)???

https://yzhums.com/34478/

Thanks.

ZHU