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Customer experience | Sales, Customer Insights,...
Suggested answer

Unable to use Relevance Search to find notes/attachments

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Posted on by 10

Hi, I've configured the relevance search to look for notes and attachments. However, when I try to search using the file name or the title of the notes, it's still not showing up. Basically note entity isn't showing up at all. Any ideas? Any help would be greatly appreciated! Thank you so much.
1. Here is the record
pastedimage1576164630474v1.png

2. Here is the relevance search setting enabled
pastedimage1576164727657v2.png

3. Notes and Attachments added to the relevance search
pastedimage1576164768440v4.png

4. Tried search for the note displayed on the first image, no result
pastedimage1576164819224v5.png
pastedimage1576164839139v6.png

  • Suggested answer
    MehranBre Profile Picture
    730 on at
    RE: Unable to use Relevance Search to find notes/attachments

    Hello,

    I also had search problem in Microsoft Dynamics until I developed my own solution.

    its simple and fast to use!

    You can use it now

    I think this is exactly what you wanted

    GitHub link: github.com/.../Microsoft-Dynamics-365-Advanced-Search

  • swmcdonald Profile Picture
    10 on at
    RE: Unable to use Relevance Search to find notes/attachments

    You are correct. We have a custom model driven app and realized that the Email, Notes, & Attachement entities had not been selected in the app designer. I think this is something that gets missed and this dependency isn't clear in the Relevance Search documentation. Thanks John.

  • John Greaves Profile Picture
    5 on at
    RE: Unable to use Relevance Search to find notes/attachments

    I was able to achieve this by adding Notes and Attachments entities to the Model Driven App that I am working in. "Sales Hub" In my case.

    Hope that helps.

  • swmcdonald Profile Picture
    10 on at
    RE: Unable to use Relevance Search to find notes/attachments

    Were you able to figure out the issue with this? I'm having the same issue with the Email entity not showing search results and all components are configured correctly (Relevance Search entities, Quick Find columns, etc...).

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