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Look Up search not filtering Disabled Users

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Posted on by Aerick

A custom field that allows a user to populate an entry from the list of System Users appears to show Disabled Users in addition to Enabled Users when using the Search in the Look Up form.

We've restricted the views in the form to only the Enabled Users view, and even gone so far to disable any other Personal Views for the active user that show Disabled Users.

This has been experienced by multiple users.

I couldn't find anything on these forums that reference this issue directly, nor could I find any Security Roles/Rights that would be causing this to occur. It seems to me that it just might be a setting somewhere and I'm hoping it's simple.

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Radoslavov 380 on at

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RE: Look Up search not filtering Disabled Users

My last suggestion will be to reach Microsoft Dynamics CRm Support, the responsible internal team handling this issues is called “Application”. They can help you for sure since we tried everything from the UI.

regards,

Kiril
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Radoslavov 380 on at

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RE: Look Up search not filtering Disabled Users

My last suggestion will be to reach Microsoft Dynamics CRm Support, the responsible internal team handling this issues is called “Application”. They can help you for sure since we tried everything from the UI.

regards,

Kiril
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Radoslavov 380 on at

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RE: Look Up search not filtering Disabled Users

My last suggestion will be to reach Microsoft Dynamics CRm Support, the responsible internal team handling this issues is called “Application”. They can help you for sure since we tried everything from the UI.

regards,

Kiril
Aerick 75 on at

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RE: Look Up search not filtering Disabled Users

Unfortunately, we don't have either of these solutions installed. But thank you for the suggestion!
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Radoslavov 380 on at

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RE: Look Up search not filtering Disabled Users

Hey Aerick,

Can you please confirm if by any change this users doesn't have a license to PowerApps and/or Flow, and if So please remove the license, wait for a while and try again.

Why I'm asking this? PowerApps or Flow licenses makes a user to appear as Enabled as some Automated Processes or Apps requires access to Dynamics CRM so when you assign someone this type of license he will appear as Enabled User
Aerick 75 on at

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RE: Look Up search not filtering Disabled Users

Still hoping for a resolution or direction on this one.
Aerick 75 on at

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RE: Look Up search not filtering Disabled Users

Correct. The Enabled Users view only shows the enabled users. And that Look Up reflects that by default - so when you first open the Look Up form, the list that's presented initially only shows enabled users. But when you use the Search option on that Look Up form, the results include disabled users.
RaviKashyap 55,410 on at

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RE: Look Up search not filtering Disabled Users

In the screenshot you have provided, you have used enabled users view, check the criteria for enabled users view. Also you have mentioned that disabled users appears when using the Search in the Look Up form, does this mean the disable users are not in the list be default but then when you search they appear?
Aerick 75 on at

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RE: Look Up search not filtering Disabled Users

Yes, this user (and the other disabled users that appear in this lookup when searching) are listed in the Disabled Users area. They also show as isDisabled = 1 in the database.

Here is the view of my User Lookup View criteria:
Mahendar Pal 45,095 on at

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RE: Look Up search not filtering Disabled Users

That's strange, can you confirm when you navigate to Users, Are you able to see this user under Disabled Users list, if yes can you share screenshot of filtering criteria of your lookup view.

thanks