Finance | Project Operations, Human Resources, ...

Dual-write configuration page not opening

(6) Share

Report

Posted on by alinawaz

209

Hi Community experts,

I have configured dual-write in finance and operations through LCS. The setup is complete successfully.

The account I used to setup dual-write can access the configuration page correctly.
Data management workspace> Dual-write

But when I use my other account it is throwing an error:

I am unable to find out what is the exact problem here? Is this related to licenses or there's something else I need to check?

Looking for usual helpful responses.

Best Regards.

I have the same question (0)

All responses (12)

Answers (0)

Suggested answer

Ramit Paul 22,803 Most Valuable Professional on at

Like (0)

Report
Copy link

Link copied!

Hi,

Please use incognito to use this page.

Was this reply helpful? Yes No
Suggested answer

Sukrut Parab 71,710 Moderator on at

Like (1)

Report
Copy link

Link copied!

If you are opening this page using account which is in different tenant then you will get this error. For example, you have configured this using yourname@xyz.com , xyz is your customer email account which you might have used for configuring DW. If you opened it using yourname@abc.com where abc is your company email, its not going to work. I can replicate it however your screen shows the error is slightly different.

When you use power platform integration capabilities, try not to use account which are not part of tenant or cross tenant accounts.

Was this reply helpful? Yes No
Suggested answer

Hana Xue Microsoft Employee on at

Like (1)

Report
Copy link

Link copied!

Hi,
You can also check out the old thread about this issue, the old thread mentioned using inprivate window to log in and enable third party.
Get Login Error "Seamless single sign on failed for the user" for some users · Issue #1986 · AzureAD/microsoft-authentication-library-for-js · GitHub
Best Regards,
Hana

Was this reply helpful? Yes No
Suggested answer

Ramit Paul 22,803 Most Valuable Professional on at

Like (0)

Report
Copy link

Link copied!

HI alinawaz ,

Please update if the below suggestions provided by the experts solved your issue, please note- this is a known behavior and might be solved by using a inprivate window.

Please verify the answer if the answers solved your issue.

Was this reply helpful? Yes No
alinawaz 209 on at

Like (2)

Report
Copy link

Link copied!

I have tried accessing the dual-write setup in private/incognito window but in some browser its still same error and in another browser I am seeing different error at the same time.

I think the inprivate/incognito solution wont work in this case?

Was this reply helpful? Yes No
Hana Xue Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Hi,
Please follow sukrut's suggestion and check your tenants, and you can also check out following documents on troubleshooting dual- write issues in financial and operations applications: Troubleshoot dual-write issues in finance and operations apps - Finance & Operations | Dynamics 365 | Microsoft Learn
Troubleshoot issues during initial setup - Finance & Operations | Dynamics 365 | Microsoft Learn
Best Regards,
Hana

Was this reply helpful? Yes No
alinawaz 209 on at

Like (2)

Report
Copy link

Link copied!

I have tried a couple of things to make it work but the issue persists.
Can anyone point me towards the correct license I must have in order to use dual-write? This is the last thing I want to check before going for a support ticket with Microsoft.

Was this reply helpful? Yes No
Hana Xue Microsoft Employee on at

Like (2)

Report
Copy link

Link copied!

Hi,
In terms of permissions for dual writing, no specific permissions are required to enable dual writing. However, because dual-write is configured at the table level, you may need a Dynamics 365 license to sync certain restricted tables to Dataverse. This blog will better help you understand dual write permissions. https://www.avantiico.com/dual-write-licensing-guide/
Best Regards,
Hana

Was this reply helpful? Yes No
Michcian 4 on at

Like (1)

Report
Copy link

Link copied!

@alinawaz - Did you manage to resolve this issue? as we are experiencing the same issue on multiple environments on the same tenant?

Was this reply helpful? Yes No
MW-30071804-0 10 on at

Like (1)

Report
Copy link

Link copied!

@alinawaz - were you able to resolve this through MS support? We are experiencing the same the issue.

Was this reply helpful? Yes No