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Error with DocuSign User configuration

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Hey guys,
 
I'm in a test environment using the Docusign app. I did the entire configuration step by step and the buttons appear in the Opportunity.
But when I click on any button in Docusign, it shows me the following error: /Error with DocuSign User configuration.Please contact your administrator to correct the issue./
The users were entered in the settings, the docusign account is the same as the one integrated into the CRM and the users have access permission, a document has been inserted in Notes.. How to solve?





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  • Suggested answer
    Pradeep Rai Profile Picture
    Pradeep Rai 5,480 Super User 2024 Season 2 on at
    Error with DocuSign User configuration
    Hi,

    It seems that your user configuration is not proper and more details please refer below link:
    https://support.docusign.com/s/document-item?language=en_US&bundleId=bzo1606755498450&topicId=osg1638461276522.html&_LANG=enus
     
    Also, create support ticket with Docu Sign Team because it is third party solution.

    Hope this helps.

    Thank You,
    Pradeep Rai.

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