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Error with DocuSign User configuration

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Posted on by CU13081808-3

Hey guys,

I'm in a test environment using the Docusign app. I did the entire configuration step by step and the buttons appear in the Opportunity.
But when I click on any button in Docusign, it shows me the following error: /Error with DocuSign User configuration.Please contact your administrator to correct the issue./

The users were entered in the settings, the docusign account is the same as the one integrated into the CRM and the users have access permission, a document has been inserted in Notes.. How to solve?

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Pradeep Rai 5,489 Moderator on at

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Hi,

It seems that your user configuration is not proper and more details please refer below link:
https://support.docusign.com/s/document-item?language=en_US&bundleId=bzo1606755498450&topicId=osg1638461276522.html&_LANG=enus

Also, create support ticket with Docu Sign Team because it is third party solution.

Hope this helps.

Thank You,
Pradeep Rai.

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