I have a client who has been sending ACH check remittances to vendors for years without an issue. They sent some last week but they are having issues this week. When she chooses to print her remittances and selects to send emails, GP appears to hang for a long period of time. Eventually she gets a Report Processing Status screen which lists Check Remittance in it with a yellow caution triangle. At that time, she can go ahead and post her batch but she does not get emails sent. Or, if she does not check the send emails, she can print remittances and post without an issue. So, the problem is definitely in the emailing of the remittances. Their IT manager said that they changed the relay server for their email 2 or 3 weeks ago, but he thinks that since GP goes right to Outlook, he does not think that is the problem. And, that was changed a week or 2 prior to the issue starting. We looked at the form for the remittance and it is not a modified report. Both GP users who send emails have this issue. They have their GP set to use MAPI for the Server Type under System Preferences. They are using 32 bit Outlook. Any ideas why they would suddenly start having an issue? Thanks!
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