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hi,I have enable auto case creation rule in my environment. According to the rule, any email that is sent to the support ID should be created as a case in CRM. Certain emails are not getting created as cases and that is because they are marked as Junk emails by default. Need support to handle this issue.
Hi,
Please check your junk mail filtering set up. Are those sender email addresses part of your system, I mean are those set up as contacts or those are from unknown senders. See this link helps
neilparkhurst.com/.../
Best Regards
PG
When you log into outlook of that mailbox the emails are in Junk folder? In that case there is no issue in CRM. Just move the emails to inbox to add them in trusted list.
This should resolve the issue
I tried moving the email to inbox
but the cases are not getting created.
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