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Emails not routed

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Posted on by Mrunalini

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hi,
I have enable auto case creation rule in my environment. 
According to the rule, any email that is sent to the support ID should be created as a case in CRM. 
Certain emails are not getting created as cases and that is because they are marked as Junk emails by default. 
Need support to handle this issue.

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Pankaj Gogoi 3,177 on at

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Hi,

Please check your junk mail filtering set up. Are those sender email addresses part of your system, I mean are those set up as contacts or those are from unknown senders. See this link helps

neilparkhurst.com/.../

Best Regards

PG

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SS-01100907-0 on at

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Hi,

When you log into outlook of that mailbox the emails are in Junk folder? In that case there is no issue in CRM. Just move the emails to inbox to add them in trusted list.

This should resolve the issue

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Mrunalini 120 on at

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I tried moving the email to inbox

but the cases are not getting created.

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