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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics 365 Online ca...
Microsoft Dynamics CRM (Archived)

Dynamics 365 Online cannot delete email activities

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Posted on by Community Member

Hi,

I am having problems deleting email activities.

It happens to certain emails, and when I go to the Sales > Activities entities, and select "All Emails", and I select one without "Regarding", and click the "Delete" button on the top menu, and I get 

"

Unexpected Error
An error has occurred. 

Try this action again. If the problem continues, check the Microsoft Dynamics 365 Community for solutions or contact your organization's Microsoft Dynamics 365 Administrator. Finally, you can contact Microsoft Support. If you contact support, please provide the technical details.

"

Recently we just upgrade it to Dynamics 365 8.2 from Dynamics CRM 8.1 2016 update. And I have never tried to delete any activities before the upgrade, so I can't say it's causing the problem.

Thanks a lot.

Ares

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    BTW, I logged in with system administrator, office 365 global administrator actually. And the email does have attachment, just a png picture. Cheers.

  • Community Member Profile Picture
    Community Member on at

    Hi

    i am also getting same issue while deleting emails having attachments.Have you solved it?

  • GingerSteve Profile Picture
    GingerSteve on at

    Hi,

    Facing the same issues as well!

  • Community Member Profile Picture
    Community Member on at

    Hi Ares,

    Since there are other guys here facing the same problem we may have a potential product defect that can be worked with Support team.

    Can you collect any other detail and share with us? You can use Fiddler tool or even 'F12' Dev tool console to get more details.

    Thank you for using Microsoft Dynamics CRM Communities,

    Dynamics CRM Support Blog

    Giselle Oliveira

    Support Engineer

    Microsoft Dynamics CRM

  • Community Member Profile Picture
    Community Member on at

    Hi Giselle,

    Thanks for looking into this.

    F12 didn't say anything when I tried to delete an email activity but failed.

    But here is the content for the log file:

    "<s:Envelope xmlns:s="schemas.xmlsoap.org/.../&quot;><s:Body><s:Fault><faultcode>s:Client</faultcode><faultstring xml:lang="en-US">An unexpected error occurred.</faultstring><detail><OrganizationServiceFault xmlns="schemas.microsoft.com/.../Contracts&quot; xmlns:i="www.w3.org/.../XMLSchema-instance&quot;><ActivityId>515cc5ed-cae6-4718-9238-fda70f6f2326</ActivityId><ErrorCode>-2147220970</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic&quot;/><Message>An unexpected error occurred.</Message><Timestamp>2017-03-09T23:14:36.4109326Z</Timestamp><ExceptionSource i:nil="true"/><InnerFault><ActivityId>515cc5ed-cae6-4718-9238-fda70f6f2326</ActivityId><ErrorCode>-2147220970</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic&quot;/><Message>System.NullReferenceException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #104FD317</Message><Timestamp>2017-03-09T23:14:36.4109326Z</Timestamp><ExceptionSource i:nil="true"/><InnerFault i:nil="true"/><OriginalException i:nil="true"/><TraceText i:nil="true"/></InnerFault><OriginalException i:nil="true"/><TraceText i:nil="true"/></OrganizationServiceFault></detail></s:Fault></s:Body></s:Envelope>"

    Thanks

    Ares

  • GingerSteve Profile Picture
    GingerSteve on at

    Hi,

    Here's the contents of the log file from our system:

    <s:Envelope xmlns:s="schemas.xmlsoap.org/.../envelope"><s:Body><s:Fault><faultcode>s:Client</faultcode><faultstring xml:lang="en-US">An unexpected error occurred.</faultstring><detail><OrganizationServiceFault xmlns="schemas.microsoft.com/.../Contracts" xmlns:i="www.w3.org/.../XMLSchema-instance"><ActivityId>b8ca1c90-99af-424a-a959-48a2eddde675</ActivityId><ErrorCode>-2147220970</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic"/><Message>An unexpected error occurred.</Message><Timestamp>2017-03-10T07:21:59.1862818Z</Timestamp><ExceptionSource i:nil="true"/><InnerFault><ActivityId>b8ca1c90-99af-424a-a959-48a2eddde675</ActivityId><ErrorCode>-2147220970</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic"/><Message>System.NullReferenceException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #34CF448B</Message><Timestamp>2017-03-10T07:21:59.1862818Z</Timestamp><ExceptionSource i:nil="true"/><InnerFault i:nil="true"/><OriginalException i:nil="true"/><TraceText i:nil="true"/></InnerFault><OriginalException i:nil="true"/><TraceText i:nil="true"/></OrganizationServiceFault></detail></s:Fault></s:Body></s:Envelope>

    Thanks,

    Steve

  • Petre D'Aiuto Profile Picture
    Petre D'Aiuto 95 on at

    Has anyone been able to solve this we are having the same issue.  We cannot delete any email message that has an attachment, nor can we remove the attachment.

  • GingerSteve Profile Picture
    GingerSteve on at

    Nope! We still have the issue.

    We've tried all sorts, but without any luck.

  • Community Member Profile Picture
    Community Member on at

    Hi,

    We have solved this by open a support request to Microsoft. They said its a known issue and will be resolve in next release.For now,they have made a change in our database.

  • GingerSteve Profile Picture
    GingerSteve on at

    Thanks, that's very helpful. How did you actually open a request? I've never been able to see how to open a ticket!

    Thanks,

    Steve

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