A user is experiencing a cash distribution error in the Apply Sales Document window. The Original Amount and Amount Remaining do not match when amounts are fully unapplied. Amount Remaining (or Unapplied Amount) is greater than Original Amount. Bank Rec processed the payment for amount indicated in 'original amount' field. I have clicked the 'Unapplied Amount hyperlink' and there are zero documents the payment has been applied to.
I have already performed a Reconcile - Remove Outstanding Documents and the discrepancy remains.
I am attempting to run Checklinks for Sales > Receivables Open Trx Files to see if that will do the trick. However, this is for a closed period. I assume we will have to reopen the closed period and run Checklinks for it to be effective, though I am not fully sure. Can anyone confirm?