Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics GP (Archived)

Purchase Order Approval Error - Stuck

(0) ShareShare
ReportReport
Posted on by 20

Hello,

We had a server outage and it caused an error with our Purchase Order module.  There were 5 purchase orders pending approval at the time and now they are all stuck as Pending Approval with no approver.  They can't be located in Sharepoint by the admin or approvers and I cannot edit them within GP.  How do I cancel these?  Do I need to have it edited in the database?  That's what I'd like to avoid.

Thanks for your help,

Victor

 

*This post is locked for comments

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Purchase Order Approval Error - Stuck

    Hello Victor,

    Actually there is an option in Reconcile Purchasing Documents to reconcile workflow status, do the reconcile and check if this resolves the problem as it normally do.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,235 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans