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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics 365 Outlook C...
Microsoft Dynamics CRM (Archived)

Dynamics 365 Outlook Client with no IFD

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Posted on by Fritz Camille 580

Hi,

I currently upgraded CRM 2013 to Dynamics 365 version 8.2 for one of our client. This client uses Microsoft CRM for Outlook, but he does not use IFD.

In version 2013 we were able to setup the Outlook client simply using the server name in the setup. Example http://servername:5555. Now after the upgraded, when we try to setup Outlook with Dynamics 365 I receive an error. It seems that it is looking for https (IFD), which is not configured. Is there a way to remove this requirement?

Here is the log:

3:47:54|   Info| === Microsoft Dynamics 365 for Outlook Configuration Wizard logging started: 4/10/2018 1:47:54 PM ===
13:47:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
13:47:54|   Info| Client Configuration Wizard Version      : 8.2.0002.0112
13:47:54|   Info| Client Configuration Wizard LanguageID   : 1033
13:47:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
13:47:58|   Info| Query all rows in profile table
13:47:58|   Info| Outlook is  initialized
13:47:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
13:47:59|   Info| Client Configuration Wizard Running Mode : Normal
13:48:00|   Info| Configuration file Type : OnPremise.
13:48:00|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm..ctor
13:48:00|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
13:48:00|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAllCRMOrgsInOutlookProfile
13:48:00|   Info| Logon mapi store
13:48:00|   Info| Logon admin service
13:48:00|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
13:48:00|   Info| Query all rows in msg service table
13:48:00|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
13:48:00|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
13:48:00|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
13:48:00|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
13:48:00|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm..ctor
13:48:00|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm_Shown
13:48:00|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer
13:48:00|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm..ctor
13:48:00|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm..ctor
13:48:00|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
13:48:00|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
13:48:01|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
13:48:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
13:48:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._serverUrlConnectButton_Click
13:48:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
13:48:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
13:48:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._serverUrlConnectButton_Click
13:48:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.RunEnvironmentDiagnostics
13:48:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.DiagnosticEngine.Run(Environment)
13:48:07|Verbose| Method entry: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.LocalTimeDiagnostic.ExecuteInternal
13:48:07|   Info| Current UTC date/time from homehardware.ca: 04/10/2018 17:48:06
13:48:07|   Info| NetApiStatus for NetApiBufferFree: 0
13:48:07|   Info| Client UTC Date/Time: 04/10/2018 17:48:07
13:48:07|   Info| Difference (in minutes) between client time and actual time: 0.00556462166666667
13:48:07|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.LocalTimeDiagnostic.ExecuteInternal
13:48:07|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.DiagnosticEngine.Run(Environment)
13:48:07|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.RunEnvironmentDiagnostics
13:48:07|   Info| Non-https scheme found, trying with https scheme.
13:48:07|   Info| Attempting IFD (https) org service connection.
13:48:10|   Info| Error connecting to URL: https://SERVERNAME/XRMServices/2011/Organization.svc Exception: System.InvalidOperationException: Metadata contains a reference that cannot be resolved: 'servername/.../Organization.svc;sdkversion=8.2'. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 10.204.11.84:443
   at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.GetResponse()
   at System.ServiceModel.Description.MetadataExchangeClient.MetadataLocationRetriever.DownloadMetadata(TimeoutHelper timeoutHelper)
   at System.ServiceModel.Description.MetadataExchangeClient.MetadataRetriever.Retrieve(TimeoutHelper timeoutHelper)
   --- End of inner exception stack trace ---
   at System.ServiceModel.Description.MetadataExchangeClient.MetadataRetriever.Retrieve(TimeoutHelper timeoutHelper)
   at System.ServiceModel.Description.MetadataExchangeClient.ResolveNext(ResolveCallState resolveCallState)
   at System.ServiceModel.Description.MetadataExchangeClient.GetMetadata(MetadataRetriever retriever)
   at System.ServiceModel.Description.MetadataExchangeClient.GetMetadata(Uri address, MetadataExchangeClientMode mode)
   at Microsoft.Xrm.Sdk.Client.ServiceMetadataUtility.RetrieveServiceEndpointMetadata(Type contractType, Uri serviceUri, Boolean checkForSecondary)
   at Microsoft.Xrm.Sdk.Client.ServiceConfiguration`1..ctor(Uri serviceUri, Boolean checkForSecondary)
   at Microsoft.Xrm.Sdk.Client.OrganizationServiceConfiguration..ctor(Uri serviceUri, Boolean enableProxyTypes, Assembly assembly)
   at Microsoft.Xrm.Sdk.Client.ServiceConfigurationFactory.CreateConfiguration[TService](Uri serviceUri, Boolean enableProxyTypes, Assembly assembly)
   at Microsoft.Xrm.Sdk.Client.ServiceConfigurationFactory.CreateConfiguration[TService](Uri serviceUri)
   at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.DiscoverAuthUsingServiceMetadata(Uri endPoint, Uri webEndPoint)
   at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.GetAuthProviderForDeployment(Uri endPoint, Uri webEndPoint)
   at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.DeploymentInfo`1.ValidateAuthProvider()
   at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.SortAndValidateDeployments()
13:48:10|   Info| IFD (https) org service connection failed. Exception: Metadata contains a reference that cannot be resolved: 'servername/.../Organization.svc;sdkversion=8.2'.
13:48:10|   Info| Attempting IFD discovery service connection.
13:48:11|   Info| Fill organization comboBox with server information.

*This post is locked for comments

  • Fritz Camille Profile Picture
    Fritz Camille 580 on at
    RE: Dynamics 365 Outlook Client with no IFD

    Hi happyman,

    I was able to resolve this. I bind the site in IIS with https and a ssl certificate. Make sure you have a valid certificate, in my case we used a self signed cert.

  • happyman Profile Picture
    happyman 565 on at
    RE: Dynamics 365 Outlook Client with no IFD

    Hi,

    Any solution please, i have the same issue.

  • Fritz Camille Profile Picture
    Fritz Camille 580 on at
    RE: Dynamics 365 Outlook Client with no IFD

    Yes I've update the client plugin to the latest version and note that this is Dynamics 365 for Outlook not D365 APP.

    Here is a screenshot of the error I get.

    85308.Capture.JPG

  • Wayne Walton Profile Picture
    Wayne Walton 13,726 on at
    RE: Dynamics 365 Outlook Client with no IFD

    Did you update the Outlook app to be D365 as well?  also, it looks like maybe it's assuming the connection is https, but you're only using http to actually connect.

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