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Error message: 'Email is missing required content'

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Hi Community

I have a been running some personalisation testing - and sometimes I get the error 'Email is missing required content'.  I read in the below thread that this is when the contact sent an email (when sent by a journey not test send) is missing one or more of the personalisation fields.

https://community.dynamics.com/365/marketing/f/dynamics-365-for-marketing-forum/314076/email-is-missing-required-fields---newby-question/1001770#1001770

This is not the behaviour I am seeing - the email is being sent even if the fields are missing.

Could someone (ideally form Microsoft) please verify the expected behaviour here.  I can add more details if needed, but in essence:

  • I have a test journey with 2 contacts, that sends an email with a bunch of personalisation fields.
  • One contact has ALL the personalisation fields
  • The other contact has only SOME of the personalisation fields
  • The thread below implies the email should be blocked for the latter contact
  • The behaviour I am seeing is that BOTH emails are sent - I've attached excerpts form the received emails below, also the delivery details section from Email:Insights showing both received the email

pastedimage1579496616973v1.png

pastedimage1579496635229v2.png

pastedimage1579496842854v4.png

  • Suggested answer
    cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Error message: 'Email is missing required content'

    Hi Richard,

    Have you also checked following thread?

    https://community.dynamics.com/365/marketing/f/dynamics-365-for-marketing-forum/318826/email-is-missing-required-fields

    Regards,

    Clofly

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